1. Introduction
The purpose of this Code of Practice is to inform residential and small business customers in plain language of the range of products, services and support functions that we offer. The document provides details of how to contact us to obtain these products and services, how to cancel services and the complaint procedure should a dispute occur.
In addition the document details our policies and safeguards that are in place to protect consumers and ensure fair and safe access to our services.
Nothing in this Code affects your statutory or other legal rights. Whilst the code provides useful guidance as to the manner in which we operate, it does not form part of any contract between us.
2. About Us
Fibre Options Ltd. Is a builder of Next Generation Fibre to the Premises (FTTH) networks that provide residential and corporate customers with high speed Internet, Voice over IP Telephony and Integrated Reception System Television services. Working with Communities, Developers and Local Authorities throughout the UK, we provide Internet, Telephony and Television services which are supplied direct our through our brand “Fyba.net”.
Fibre Options is based in Tring, Hertfordshire and aims to provide high quality next generation services at affordable prices either over our own networks or those owned by communities with whom we partner.
3. Contacting Us
You may contact us by the following methods:
Telephone
Fax:
01442 382200
01442 382201
office@fibreoptions.co.uk for general enquiries
sales@fibreoptions.co.uk for sales enquiries
accounts@fibreoptions.co.uk for accounts enquiries
support@fibreoptions.co.uk for technical enquiries
Alternatively should you wish or need to contact us formally, you may write to us at our Head Office at the following address:
- Head Office
- The Courtyard
- Park Road
- Tring
- Herts.
- HP23 6DB
- Registered Office
- Chandos House
- School Lane
- Buckingham
- Bucks.
- MK18 1HD
Our Company Number is 2546966 and our Registered Office is:
4. Our Products and Services
We typically offer the following services over Next Generation fibre optic networks:
Broadband
High speed Internet connections including line rental which provide contended or uncontended speeds up to 1Gbps (where available).
Typically the services will be symmetrical with the upload speed matching the download speed and restrictions may be imposed on monthly download limits.
We also offer POP3 e-mail accounts with virus and spam filtering and a web-based interface.
Our broadband services are provided in accordance with our Acceptable Use Policy, a copy of which may be obtained from our web site or by request through phone, e-mail or mail.
Telephony
The telephone service that we offer is based on Voice over Internet Protocol (VoIP) technology which does not require the use of conventional copper telephone lines. We provide Customer Premise Equipment which converts the voice signal to Internet traffic and enables call routing to other VoIP users or conventional telephone services over the Internet. This service provides all common functions normally associated with a conventional telephone line including full access to the Emergency Services.
Telephone services are provided in accordance with our Telephony Fair Use Policy, a copy of which may be obtained from our web site or by request through phone, e-mail or mail.
Television
The fibre optic technology that forms the backbone of our networks enables the delivery of high quality television services from centrally located satellite dishes and aerials within the community.
Since these service are delivered underground over the fibre optic network, there is no need for individual households to install their own satellite dishes and aerials.
The television service delivers signals to enable Sky, Freesat and Freeview television services to be received subject to individual customers purchasing a suitable service or set-top decoder box. A DAB radio feed is also available on most networks.
Please note that a television Licence is still required when receiving services through our fibre optic networks.
Maintenance and Support
The fibre optic technology that forms the backbone of our networks enables the delivery of high quality television services from centrally located satellite dishes and aerials within the community.
Pricing for all our services is available on our web site and generally available on the dedicated portals for the communities and developments that we serve. A full price list can be provided following a request by phone, e-mail or in writing to our offices.
Services may be ordered by phoning, e-mailing or writing to us, alternatively many of our dedicated portals have sign up forms. For those networks on new housing developments, it is also possible to sign up for the service through the Sales and Marketing Offices of the developer.